Tushar is a customer-obsessed and value-driven leader with over 14 years of expertise in shaping and executing strategic vision, large-scale transformations, generating substantial impact and building user-centric products. He led cross-functional teams of 10-100 in 3 geographies and generated consistent value for retail, healthcare and fin-tech clients through collaborative and effective leadership. He has achieved 99.5% customer satisfaction and contributed to the growth of Fortune 500 organizations by driving product roadmaps, creating product goals, defining the go-to-market strategy, and leading design discussions. He Invented, conceptualized, developed, and launched 5 products from inception to market (0 to 1). He has formulated strategies and drove business outcomes while managing a budget exceeding $30 Mn per year. He is an Excellent communicator and problem solver with a deep passion for AI, innovation, and user experience design. He possesses strong skills in leveraging market research, user insights, and data analytics to inform strategic product decisions and provide valuable guidance to the team. He has certified knowledge of Product, Agile (Scrum, Kanban, and SAFe), Lean, PMP, PRINCE2, ITIL, First Principle, Whole Product, Crossing the Chasm, Jobs-to-be-done, MVP/MLP/MMP, design methodologies.
He enjoyed many positions throughout his career in product and program management. His personal and professional experiences have taught him the following about himself:
He can successfully build and deliver products and manage up to $30M in revenue.
- He put the customer at the center of all that he do.
- He excel at the execution of big ideas with given constraints.
- His gut instinct is good but he seek data for his decisions.
He can align, lead and grow cross-functional and diversified product teams from 10 to 150 people.
- He love to win, but helping the team win gives him greater joy.
- He speak tech and exec.
- He tell great narratives that motivate people.
- The buck always stops with him.
He educate, refine and drive himself to be a better person.
- He is constantly learning because never settle.
- He stay calm when faced with adversity.
- He focus on making high-quality decisions.
He enjoy meeting new people and hearing new perspectives.
Apart from work, he enjoy spending time with his family, especially with his 2.8 years old daughter.
Academic Qualifications
Master of Business Administration (MBA)
From Indian Institute of Management (IIM), Kozhikode
(2020 - 2022)
Bachelor of Technology (B.Tech)
From Uttar Pradesh Technical University (UPTU), Lucknow
(2006-2010)
Work Experience
Senior Product Manager
(Jun 2024 - Present)
Responsible for the product roadmap that powers digital experiences for Microsoft's consulting and customer Success organizations in Cloud and AI. Lead a team of 10+ talented, diverse, and passionate product managers and people managers. Focused on digitizing and reimagining core services workloads and data insights to drive efficiency and a delightful customer experience.
Leading team of PMs with the charter to accelerate the digital transformation of business process for industry solution delivery and customer experience and success organizations in cloud and AI to accelerate outcomes for commercial customers through modern, consistent, connected and data-driven experiences.
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Product Manager
(Sep 2020 - Jun 2024)
One of the product leaders within the Digital Client Capabilities (DCC) domain, build and managed the Engagement Lifecycle Management (ELM) product suite (McKinsey’s internal product for professional services). Led a team of 80+, including 5+ managers, accountable for strategy formulation and identifying new pathways for value creation. As a trusted advisor, guide diverse stakeholders on product and technology matters. Cultivating and leveraging internal and external partnerships, aiming to optimize the achievement of business goals and fostering collaboration.
Spearheaded the digital transformation of the engagement lifecycle management, empowering over 5000+ partners and 4+ functions to manage client engagements digitally, resulting in 27% productivity improvement.
Developed 15+ KPIs and incorporated AI to enable data-driven insights and personalization concerning engagement’s financial and operational health. This initiative led to 20% reduction in partners' time dedicated to engagement management.
Introduced the concept of programs in end-to-end engagement lifecycle journey to efficiently handle long-term complex arrangements with clients. Thus, removed 7560 redundant steps (~20k hours per year) for end-users.
Collaborated with CXOs, domain leaders, and the broader client organizations to co-create product roadmaps, OKRs, and strategies that align with stakeholder impact and business needs. Thus facilitated 10+ organizations in adopting a product led growth mindset and driving sustainable success.
Senior Product Manager
(Dec 2010 - Sep 2020)
Initiated professional journey as an AS400/SYNON developer in production support and transitioned into a trajectory within product development - from an initial role as a product associate to ultimately reaching a senior product management position. Delivered critical strategic initiatives related to cloud migration and digital transformation, generated an impact of over $200 Mn per year. Managed a robust team of 100+, including 8+ managers globally. Established close collaboration with client and internal C-level executives, guided the formulation of strategies, roadmaps and exploration of new business ideas and capabilities for US and UK retailers.
Spearheaded the re-design of Rx fulfillment capability of US retailer, allowing dispensing of 40M+ prescriptions annually across 9,000+ stores. Thus, improved fulfillment accuracy by 20% and reduced dispensing time by 15%.
Established a new B2B wholesale partner channel to facilitate supply chain operations for an international portfolio for a UK retailer's foods and lingerie business, thus increasing revenue growth by 10% per quarter.
Executed world’s largest SAP S/4 Hana transformation for US retailer, replacing legacy AS400 systems in 8500+ stores. This transformation resulted in annual reduction of $50 million in license fees and operational costs.
Co-created TCS OmniStore and Optumera products, bringing together over 120 engineers and six managers to drive strategic planning, prioritization, and decision-making for the products.
Identified US retailer needs and led the product lifecycle from conceptualization to launch of an enterprise retail pricing product, generating $20 million in EBIT benefits and achieving a 30% increase in efficiency.
Directed the redesign of 10 web and mobile apps of a US retailer, equipping 12,000+ users with the tools to manage retail product pricing, resulting in a 26% increase in overall revenue and 18% increase in efficiency.
Created a deployment dashboard for US retailer with KPIs to release the product/features incrementally in 9000+ stores, reducing deployment effort from 96 hours to 45 minutes.
Thrived in a fast-paced environment with competing priorities and multi-year roadmaps, ensuring 100% stakeholder alignment and creating a positive impact.
Prioritized and translated 5000+ user needs into product features, leveraging strategic thinking and a user centric approach.
Skills
Business: Product Management, Program Management, Data-Driven Decision Making, SaaS/Enterprise Software, Customer Interview, Business Analysis, Business Intelligence, Process Automation, AI Product Management
Software: Jira, Trello, HP ALM, BMC Remedy, MS Project, MS Visio, Balsamiq, Whimsical, Marvel, Tableau, Power BI, Miro, Mural
Design: Enterprise Design Thinking, User Experience (UX) Design, User Interface Design, Product Design, A/B Testing
Strategy: AI Strategy, Product Strategy, Cross Functional Team Lead, Agile (Scrum, Kanban, SAFe), Product Roadmapping, Product Vision, Product Release, Product Launch, Go-to-Market Strategy, Prioritization, Software Development Lifecycle, Stakeholder Management, Vendor Management, People Management, Performance Management, Marketing, Pricing, Product Led Growth (PLG), Growth and Strategic Planning
Professional Courses
Digital Product Management
Business Analytics
New Product Development
Business Technology Management
Business Strategy
Leading Modern Day Business
Omnichannel Retail
Strategy
Business Strategies for A Better World
Marketing Strategy
Marketing Mix Implementation
Executive Data Science
Entrepreneurship:
Launching an Innovative
Business
Design Thinking & Innovation
How to Build Digital Products and Apply Product Growth Principles
Diploma in Business Analysis (Specialization in Retail Management)
Certifications
Senior Product Manager Certification™
issued by Product School
PMP®
(Project Management Professional) issued by Project Management Insititute (PMI)
PMI-ACP®
(Agile Certified Practitioner) issued by Project Management Insititute (PMI)
PRINCE2® Practitioner
issued by Axelos
Google Project Management
issued by Google on Coursera
ITIL® 4 Foundation
issued by Axelos
ICAgile Certified Professional - Agile Coaching (ICP-ACC)
issued by IC Agile (International Consortium for Agile)
Kanban Foundation KIKF®
issued by Kanban Institute
PSM I & II
(Professional Scrum Master I and II) issued by scrum.org
PSPO I
(Professional Scrum Product Owner I) issued by scrum.org
PSK I
(Professional Scrum with Kanban I) issued by scrum.org
SAFe Practitioner
issued by Scaled Agile
Tableau Desktop Specialist
issued by Tableau
Azure Fundamentals
issued by Microsoft
Data Analyst
issued by Microsoft
Enterprise Design Thinking Practitioner
issued by IBM
Google UX Design
issued by Google on Coursera
RPA Program Manager
(Robotics Process Automation) Program Manager issued by Automation Anywhere
Master Blackblot Product Management Professional (BPMP™)
issued by Blackblot Product Management Expertise
Blackblot Certified Product Coach
issued by Blackblot Product Management Expertise
Brand and Product Management
Foundation Workshop
JIRA Essentials and Agile
issued by Atlassian
Lean Six Sigma - Green Belt
issued by Tata Consultancy Services (TCS)
Generative AI Overview for Project Managers
issued by Project Management Insititute (PMI)
AI for Product Management
issued by Pendo
Micro-Certifications for Product Management
issued by Product School
Product Launches (PRLC™)
Product Roadmapping (PRC™)
Product Strategy (PSC™)
Product Led Growth (PLGC™)
Product Analytics (PAC™)
Major Clients, Projects/Products & Achievements
Project: Engagement Lifecycle Management (ELM)
Role: Product Manager
Location: Gurugram, Haryana, India
Description: The initiative is to digitally transform Mckinsey's internal professional services lifecycle process. The product handles all Mckinsey's professional engagements with their clients. The transformation also includes movement into AWS cloud using service oriented architecture (SOA) and include modern data analytics. Overall initiative is estimated more than $100 Million with team size 200+ associates.
Achievements:
Spearheaded the digital transformation of the engagement lifecycle management, empowering over 5000+ partners and 4+ functions to manage client engagements digitally, resulting in 27% productivity improvement.
Developed 15+ KPIs and incorporated AI to enable data-driven insights and personalization concerning engagement’s financial and operational health. This initiative led to 20% reduction in partners' time dedicated to engagement management.
Introduced the concept of programs in end-to-end engagement lifecycle journey to efficiently handle long-term complex arrangements with clients. Thus, removed 7560 redundant steps (~20k hours per year) for end-users.
Project: Rx Renewal
Role: Senior Product Manager (Pricing & Rx Fulfillment Workflow)
Location: Noida, UP, India
Description: The initiative is to re-write pharmacy management system of Walgreens (US) and build a new internal product. The product currently handles more than 40 million prescriptions per year. The re-write also includes movement into Azure cloud using service oriented architecture (SOA) and include modern data analytics. Overall initiative is estimated more than $200 Million with team size 400+ associates.
Achievements:
Spearheaded pharmacy management product execution from inception to launch, enabled Rx/drug dispensing of 40+ million prescriptions per year on 9000+ stores.
Project: International Portfolio
Role: Senior Product Manager
Location: London, UK
Description: Scope of program was to manage M&S International portfolio whose primary objective is to support expansion of M&S into international market and provide business with right tools and processes. Yearly budget was GBP 2.5 million and team size of 40+ associates.
Achievements:
Introduced agile ways of working and implemented SAFe framework in IT portfolio of 1000+ associates resulting in productivity increase by 18%.
Established B2B wholesale partner channel enabling supply chain operations in international portfolio and achieved revenue gain of 10% QoQ.
Project: Retail and Finance Transformation
Role: Senior Product Manager (Pricing, Master Data and Plan to Purchase)
Location: Chicago, US
Description: Scope of project was to implement SAP Retail and Finance core (SAP S4/Hana) along with compatible third-party packages and solutions (Vistex, PCMS POS, Episys etc.) to replace legacy AS400 systems from 8000+ stores. Overall program was key initiative and estimated more than $300 Million with team size of 400+ associates.
Achievements:
Led cross functional teams and implemented largest SAP S/4 Hana replacing legacy AS400 systems on 8500+ stores resulted in $50 million/year reduction of license fees and operational costs.
Designed store price batching capability for PCMS’s POS product which enabled PCMS organization to comply with legal compliance and enter $15 billion US retail POS market.
Eliminated waste through automation of 40+ key reports, tasks and business processes and saved $1.2 million annually.
Project: Central Pricing Environment
Role: Product Manager
Location: Chicago, US
Description: Scope of program was to redesign the entire pricing processes and system and centralized the overall application. Pricing was done for more than 500K products across 8000+ stores. Program had a budget of $10 Million and team size of 80+ associates.
Achievements:
Identified opportunity and designed centralized retail pricing process for 8000+ stores and managed entire product lifecycle, resulted in $20 million EBIT benefits and 30% increase in business efficiency.
Conceptualized "Deployment Dashboard" with capability of deploying product features on 8000+ stores and producing KPIs and customer success metrics.
Implemented suite of web/mobile apps providing 12000+ users with ability to setup, optimize, manage and execute retail pricing.
Created consensus among 12+ stakeholder groups across the organization and external vendors on product vision, release map and product roadmap, thus achieving 100% customer satisfaction.
Led user interviews, research with end users and user personas, customer feedback and behaviour and gathered key stakeholder pain points to define business case, product backlog and MVP.
Worked with executive leadership to facilitate formulation of new business ideas and functionality, created and track schedules for a multitude of deliverables, funneling all data into the strategic roadmap.
Project: Item Pricing & DSD
Role: Product Lead
Location: Noida, UP, India
Description: Scope was to support the Item, Pricing and DSD applications of Walgreens system. Includes resolution of tickets raised by business users and enhancements to resolve bugs in existing applications.
Achievements:
Collaborated with 10+ teams and improved customer satisfaction to 100% by meeting IT Operations SLAs such as on-time delivery, defect density, MTTR and ageing
Performed root cause identification, analysis, pareto analysis and defect elimination in master data portfolio, thus reduced MTTR (Mean Time Taken for Resolution) from 3.8 days to 2.2 days.
Handled team of 30 associates and executed IT operations in managed-services model which included application support of 20+ business applications with varied technical stack.
Project: Pricing, Advertisement and Promotions
Role: Business Consultant
Location: Chicago, US
Description: Scope was to analyze the current pricing, advertisement and promotion processes and suggest improvements and process optimizations.
Achievements:
Improvements and process optimizations suggested after analyzing the As-Is processes. The discovery process provided recommendations which will improve the system and provide $3.6 million benefits.
Project: Pricing, Advertisement and Promotions
Role: Business Consultant
Location: Chicago, US
Description: Scope was to analyze the current pricing, advertisement and promotion processes and suggest improvements and process optimizations.
Achievements:
Improvements and process optimizations suggested after analyzing the As-Is processes. The discovery process provided recommendations which will improve the system and provide $2 million benefits.
Awards and Honors
Certificate of Merit from CBSE
Award for outstanding academic performance and among top 0.1% of successful candidates of all India secondary school examinations 2004 in IT.
Special Initiative Award from TCS Technology Excellence Group for Best Case Study
Award from TCS Technology Excellence Group, for being in top three out of 1285 entries in most complex implementation category.
ILP Top Performer Award from TCS
Award from TCS for being in top 10 trainees out of 1000+ trainees for outstanding performance in "Initial Learning Program".
Learning Achievement Award (2017, 2018, 2019)
Award from TCS for being top 1% employees out of 400K employees who are continuously learning.
Distinguished Service Award
Award from TCS for completing 10 year anniversary with the rganization.
Certificate of Excellence from Vividha Academy
Selected in 16 players squad out of 700 players in summer camp to represent academy and compete at state and national level matches.
Additional Information
Entrepreneurial Experience – Spearheaded diversification and digitization of the family’s granite business and started new ventures on sustainable energy (solar and ethanol).
Leadership Experience - Held different leadership positions throughout school and college. School Sports Captain (2006), Captain of the Cricket Team (2003-07), Class Prefect (2008-2010), Head of College Discipline Committee (2010), and Chief Organizer of College Annual Fest (2010).
Community Worker - Regular blood donor and involved in community social work.